Privacy Policy
Your privacy matters to us at High Land Vector
Information We Collect
When you reach out to inquire about corporate flower arrangements or gift services, we gather information you choose to share. This includes your full name, company name, email, phone number, delivery locations, and any particular specifications for your floral needs. We also obtain payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may collect extra business details such as company registration information, preferred delivery timelines, and budget constraints. This enables us to tailor our services to fit your organization.
Our site automatically gathers specific technical data when you visit. This includes your IP address, browser type, device details, and navigation patterns on our site. We use this information to enhance site performance and to learn how customers discover our services.
How We Use Your Information
We primarily use your data to process flower orders and deliver high-quality customer support. This covers order fulfillment, arranging deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.
We also utilize information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
High Land Vector values your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or in response to legal obligations.
We may disclose required information to trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses secure storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
We store personal data in protected systems that have access controls and continuous security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no internet transmission method is completely secure. We keep updating our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. In accordance with applicable laws, you may be able to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the reason it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years following the last service interaction
- Payment records: seven years to satisfy tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site relies on cookies and analogous technologies to enhance your browsing experience and to gain insight into how visitors engage with our pages. Cookies assist us in recalling your preferences and evaluating site performance.
You can adjust cookie settings in your browser preferences. However, turning off specific cookies might impact how the site functions. For more information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only High Land Vector and our site. We are not responsible for the privacy practices of external sites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
High Land Vector Privacy Team
43 Floral Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For inquiries related to privacy, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within five to seven business days.